Operations & Customer Service: ●Dispensing medicine as per prescription●Maintain proper drugs storage, rack layout, cold chain, refrigeration & upkeep of the pharmacy. ●Greet the customers, keep eye – contact & provide good customer service.●Receive prescription or prescription refills. ●Attend to prescriptions send by call center. ●Count & retrieve tablets and items from rack & pack them. ●Provide information on dosage and usage of medicines to customers as per requirement.●Generate bill and maintain cash counter. ●Inform about appropriate substitute of unavailable drug and confirm with the customer’s referring physician telephonically.●Check the order before handing over to the customer. ●Tally the filled prescription with the bill and also details like patient’s name, item, quantity, expiry & billing value.●Engage the customer during waiting time to fill the customer feedback form.●Effectively handle all inbounds calls regarding home door delivery requests and ATM.●To answer inbound calls regarding drug information. ●Documents to be maintained.
●Daily ATM card sales
●Daily free home delivery services
●Daily Outside Purchase (OP) statement file.
●Narcotic drugs prescription issued
●Daily category wise stock value printout.
●Daily rack verification, gaps & adjustment receipts.
●Daily intent SKUs from DC. ●Coordinate daily recieval and arrangement of stock from DC. ●Enter the quantity, batch number, expiry date and MRP of new stock in the computerized pharmacy-billing module on daily basis. ●Carry out 100% stock tallying of the computerized stock with the assigned racks containing drugs, FMHG and generics. ●Assist in segregation, early liquidation and removal of short expiry items with the DC expiry team.